Calmplate Support
Hi! We're here to help you get the most out of Calmplate. Browse the answers below, or send us an email — a real person will reply.
Support email
calmplatesupport@gmail.comContact SupportWe usually reply within 1–2 business days.
Frequently asked questions
Account & login
How do I create an account?
Open Calmplate and choose Sign up. You can use your email and a password, or continue with Google.
I can't sign in. What should I do?
Check that you're using the same email and sign-in method you signed up with. If you used Google, tap Continue with Google instead of entering a password.
Forgot password
How do I reset my password?
On the sign-in screen, tap Forgot password?, enter your email and open the link we send you. Then choose a new password.
My reset link says it has expired.
Reset links can only be used once and expire after a while. Request a new link from the sign-in screen and open the newest email.
Meal planning
How does the weekly plan work?
Calmplate plans your week around your tastes, diet, allergies, budget and the food you already have. You choose which meals to plan: breakfast, lunch, snack or dinner.
I don't like a meal. Can I change it?
Yes. Tap Swap on any meal to get a different one that still fits your preferences.
Grocery lists
Where does my grocery list come from?
It is built from the meals in your weekly plan, scaled to how many people you cook for, and skips food you already have.
Can I add my own items?
Yes. Add, edit or check off items at any time. Checked items can be moved into your kitchen inventory.
Fridge, freezer & pantry
How do I add food to my kitchen?
Add items by typing, scanning a barcode, taking a photo of your fridge or scanning a receipt.
Will Calmplate remind me before food expires?
Yes. Add an expiry date and Calmplate will prioritise that food in meal ideas and can notify you.
AI features
What does the AI do?
AI suggests meals, recipes, photo and receipt scanning, and translations. Always check ingredients against your own allergies — AI can make mistakes.
An AI feature says it's busy.
AI can be temporarily unavailable. Wait a moment and tap Retry. Some features, like Swap, have offline alternatives.
Households & sharing
How do I share with my family?
Create a household in the app and invite members. You'll share your fridge, pantry, grocery list and weekly plan.
How do I leave a household?
Open Household and choose Leave. Your personal data stays in your own account.
Voice commands
How do I use voice commands?
Tap the microphone button at the top of the app and say what you need, for example "add milk to my grocery list".
The microphone doesn't work.
Allow microphone access for Calmplate in your device or browser settings, then try again.
Subscriptions & billing
Does Calmplate cost money?
Calmplate is currently free to use. If paid features are introduced, pricing and terms will be shown clearly before you pay.
How do I cancel a subscription?
If you subscribe through the App Store or Google Play in the future, manage or cancel it in your device's subscription settings.
Reporting a bug
I found a bug. How do I report it?
Email us with what happened, what you expected, your device and the app version. Screenshots help a lot.
Can I report it from inside the app?
Yes. Go to Settings → Contact support to send a message directly.
Deleting your account
You can permanently delete your account and data at any time:
- Sign in to Calmplate.
- Open Settings.
- Scroll down and tap Delete account.
- Confirm. Your account and personal data are removed permanently.
Can't sign in? Email us from the address on your account and we'll delete it for you.
Report a problem
Something not working, or seen inappropriate content? Tell us and we'll look into it quickly.
Report a problem